Terms of Service

1. Who may use x-motion.io

• You must be at least 18 years old and able to form a binding contract.
• If you use x-motion.io for a company or other organization, you represent that you have authority to bind that organization. In that case, "you" means both you and that organization.
• You may not use x-motion.io if doing so would violate applicable law, sanctions, export controls, or these Terms.

2. Accounts and security

• You must provide accurate, current, and complete account information and keep it updated.
• You are responsible for all activity under your account, browser session, API credentials, extension pairing, and connected workspaces.
• You must protect passwords, authentication sessions, tokens, extension pairing codes, integration credentials, and any access links. Notify us promptly if you suspect unauthorized access.
• We may refuse, suspend, or terminate accounts, workspaces, pairings, demos, links, or integrations if we believe they are inaccurate, compromised, abusive, unlawful, unpaid, risky, or in violation of these Terms.

3. Services and changes

x-motion.io lets users create product videos, record browser workflows, generate media, publish interactive demos, organize demo hubs, collect analytics, collect viewer-submitted forms, research public business information, organize opportunity content, synchronize CRM records, deliver collaboration alerts, and connect third-party systems. We may add, modify, limit, suspend, discontinue, or replace features at any time. We are not liable if all or part of the service is unavailable, delayed, degraded, or changed.

4. Plans, subscriptions, and payment through Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides checkout, collects payment, calculates and remits sales tax and VAT, issues receipts and invoices, stores payment methods, bills renewals, and processes refunds and disputes. Depending on your location, you contract with Paddle.com Market Limited, Paddle.com Inc., or Paddle.com (Canada) Ltd for the purchase itself, while X-Motion, the operator of x-motion.io, remains responsible for delivering and supporting the service under these Terms.

• Plans: the Free plan requires no payment method and includes no AI credits. Starter and Scale are self-serve subscriptions billed per workspace at the price shown at checkout, currently on a monthly cycle, with an annual cycle where an annual price is offered. Enterprise is sold under a separate order form. Current plan prices, included seats, storage, credits, and publishing limits are listed on the pricing page and inside the workspace billing page.
• Paddle terms: every purchase is also subject to the Paddle Buyer Terms, Paddle Refund Policy, and Paddle Privacy Notice presented at checkout. Charges appear on your statement under Paddle's name (typically "PADDLE.NET" with a short product reference). Paddle may decline payment methods, countries, or currencies it does not support.
• Authorization and renewal: by completing checkout you authorize Paddle to charge the selected payment method for the plan price, applicable taxes, renewals, plan-change prorations, and credit packs you confirm. Subscriptions renew automatically at the end of each billing period until canceled as described in our Refund and Cancellation Policy. Active subscriptions end at the close of the current paid period; past-due, paused, or trial subscriptions end immediately.
• Plan changes: upgrades and downgrades take effect immediately. The prorated charge or credit calculated by Paddle is shown before you confirm, and a change whose payment fails is not applied. A downgrade is refused while the workspace has more members than the target plan allows.
• Subscription payer: the workspace admin who completes checkout is the subscription payer. Only the payer can change plans, resume a scheduled cancellation, or buy credits; any workspace admin can cancel. If the payer leaves the workspace, loses the admin role, or deletes their account, the subscription is canceled at once, remaining members keep the already-paid period until its original end, and a new subscription requires a new payer's own payment details. A saved payment method is never reused by another person.
• Verified entitlements: paid features are enabled only after our servers verify the completed transaction with Paddle, normally within minutes. Late, failed, declined, reversed, refunded, or disputed payments may result in a hold, downgrade to the Free plan, restriction of exports or publishing, or termination, and paid access resumes only after a verified payment. A confirmation shown only in your browser does not create an entitlement.
• Credits and allowances: monthly AI credits reset on the first day of each calendar month (UTC), which may differ from your billing date and applies to annual plans as well. Unused monthly credits do not carry over. Seats, storage, and publishing limits are included allowances of the plan, not separately billed quantities, and are enforced by the product.
• Taxes and currency: prices are shown in U.S. dollars and exclude tax unless the checkout, invoice, or order form says otherwise. Paddle adds VAT, GST, or sales tax at checkout based on your billing location and may present a local-currency total. You are responsible for providing accurate billing details and any tax-exemption documentation.
• Price and plan changes: we may change pricing, plan limits, included credits, credit-pack sizes, or billing terms for future purchases. For an active subscription, a price change applies from the next renewal after we give you reasonable notice, and you may cancel before that renewal if you do not accept it.

5. Additional AI credits

• Workspaces on an active paid plan can buy one-time AI credit packs through Paddle. A credit pack is a single payment for a fixed number of AI credits; it is not a subscription, does not add a recurring charge, and is never purchased automatically.
• Only the subscription payer can buy credits, and each pack is granted to the workspace balance only after our servers verify the completed Paddle transaction. You may buy while you still have credits; verified packs add to the existing balance.
• Monthly plan credits are consumed first, then purchased credits. Purchased credits do not expire and carry over between months. They belong to the workspace, can be used only while the workspace has an active paid plan, are not transferable to another workspace or person, and cannot be redeemed for cash except through the unused-credit refund policy below. Deleting the workspace does not erase a refund right under that policy or mandatory law.
• If the workspace no longer has an active paid plan, you may request a refund of its unused purchased credit balance. We verify the unused portion against the original purchases and usage records; consumed credits are excluded unless applicable law requires otherwise. Approved refunds are processed through Paddle to the original payment method, never to a different member or card. When cancellation is scheduled or fewer than seven days remain in the paid period, checkout requires a separate acknowledgement of the active-plan requirement and period end date. This acknowledgement does not waive refund or statutory rights.
• AI credits are consumed by video, image, voice, music, translation, chat, and lead-research features. Credit usage is metered per request; estimates shown before an action are estimates, and the product may hold a reservation until the request completes.
• If a credit pack is refunded, charged back, or reversed, the related credits are removed. Credits that were already spent create a negative balance that blocks AI usage until it is cleared by a new verified purchase. Credits from a pack under refund or dispute review are frozen while the review lasts.
• We may change pack sizes and prices for future purchases. A change never alters credits that were already granted, and an unpaid checkout for a pack that has changed must be canceled and started again at the current price.

6. Fulfillment policy

• x-motion.io is a digital software service. We do not ship physical goods, and there are no physical delivery fees, shipping destinations, carrier methods, or return shipping procedures for the service.
• For self-serve plans and credit packs, fulfillment begins when Paddle reports the payment as completed and our servers verify that transaction against the workspace that started checkout, normally within a few minutes. Access is delivered by enabling the purchased plan, workspace entitlements, seats, credits, storage, publishing limits, export rights, integrations, or other digital features in your x-motion.io workspace. A confirmation shown only in your browser does not by itself deliver access.
• Some entitlement changes may require an active organization session, session refresh, webhook processing, provider confirmation, anti-fraud review, or support review before they are fully visible across all members, background jobs, and integrations.
• AI generations, voice outputs, translations, video renders, exports, uploads, imports, analytics, lead enrichment, and integration syncs are fulfilled when the requested digital processing completes or the requested access is made available. Completion times can vary based on file size, queue load, third-party provider availability, usage limits, plan entitlements, content moderation, and your configuration.
• Custom onboarding, enterprise configuration, private support, professional services, or non-standard deliverables are fulfilled according to the applicable order form, statement of work, email confirmation, or written agreement. If there is no separate written schedule, we will use commercially reasonable efforts to provide the purchased digital access after payment and required customer inputs are received.
• We may delay, withhold, suspend, or reverse fulfillment if a payment is incomplete, failed, disputed, reversed, refunded, suspected to be fraudulent, legally restricted, incorrectly priced, associated with unsupported payment processing, or connected to a violation of these Terms.
• If you believe purchased access was not delivered, contact [email protected] with the billing email, workspace name, checkout date, amount, receipt or invoice number, and a description of the missing access.

7. Refunds, cancellation, and disputes

Our Refund and Cancellation Policy is part of these Terms and sets out in full how subscriptions renew and are canceled, how credit packs are refunded, and which statutory rights apply. In summary:

• Because x-motion.io provides digital access and processing that start immediately, subscription fees, prepaid fees, consumed credits, rendered or exported media, AI generations, custom services, enterprise commitments, taxes, bank fees, and provider fees are non-refundable once access has been provisioned or processing has begun, except as required by law, by the Paddle Refund Policy, or by our Refund and Cancellation Policy.
• Consumers in jurisdictions with a statutory cooling-off period, such as the EU, EEA, United Kingdom, Switzerland, and Turkey, keep their withdrawal rights. By completing checkout you request immediate provision of the service and acknowledge that, where the law allows, the right to withdraw ends once you start using the paid plan or consuming credits. Nothing in these Terms limits mandatory consumer rights or Paddle's obligations to buyers.
• Refunds are requested through the Paddle receipt email, at paddle.net, or by emailing [email protected]. Approved refunds go back to the original payment method within the time frames Paddle publishes.
• You can cancel a self-serve subscription at any time from the workspace billing page. Active subscriptions end at the close of the current paid period; past-due, paused, or trial subscriptions end immediately. Cancellation stops future renewals but does not refund the current period, consumed credits, custom work, or one-time charges. Unused purchased credits remain eligible for a refund request under section 5.
• A full refund of the current billing period, a chargeback, or a payment reversal places paid access on hold. If you open a chargeback or dispute without first contacting us, we may suspend or restrict the related workspace, subscription, credits, exports, or public access while the dispute is investigated.

8. Customer content

"Customer Content" means content you or your users submit, upload, record, generate, store, publish, embed, or transmit through x-motion.io, including prompts, project files, scripts, chat messages, chat attachments, assistant responses, tool calls, tool results, agent events, recordings, screenshots, videos, audio, images, PDFs, brand assets, saved prompts, prompt attachments, notes, text, demo scenes, hub items, interstitials, forms, analytics configurations, Find Leads prompts, account knowledge, uploaded research files, opportunity materials, saved targets, approvals, feedback, and generated outputs.

• You retain ownership of Customer Content, subject to any rights held by others.
• You grant x-motion.io a non-exclusive, worldwide, royalty-free, sublicensable license to host, copy, transmit, process, reproduce, display, modify, create derivative technical versions of, and otherwise use Customer Content as needed to provide, secure, support, maintain, troubleshoot, and operate x-motion.io and the features you request, including sending Customer Content to third-party infrastructure, AI, web search, company-enrichment, media, voice, storage, rendering, analytics, and integration providers where needed for the service. We may improve the service using aggregated or de-identified data that does not reasonably identify you, your organization, or an individual.
• You represent that you have all rights, licenses, consents, notices, and permissions needed to use, upload, record, generate, publish, embed, and share Customer Content through x-motion.io.
• You are responsible for the legality, accuracy, reliability, quality, and appropriateness of Customer Content and for any disclosures, consents, employment notices, privacy notices, and permissions required from people whose information, image, voice, likeness, screen activity, content, or device data appears in it.
• You must not upload, record, generate, or share Customer Content that contains trade secrets, confidential information, personal information, biometric or voice data, regulated data, or third-party intellectual property unless you have all legal rights and approvals needed for that specific use.
• Customer Content is normally protected by account, workspace, configured access-control, or signed-link safeguards while it remains private. If you publish, embed, share, enable anonymous access, connect public storage or CDN access, or otherwise make Customer Content publicly reachable, you are solely responsible for that choice and for the resulting disclosure.
• We may remove, disable, restrict, or refuse to process Customer Content if we believe it violates these Terms, law, third-party rights, security requirements, platform rules, provider terms, or the integrity of x-motion.io.

9. Find Leads and public web research

Find Leads provides user-directed research using public web search and AI-assisted source reading. Research is performed by x-motion.io's own research agent with the AI and web search providers described in our Privacy Policy, and Lead Data is stored in your x-motion.io workspace. "Lead Data" means the professional or company information organized at your request, including names, roles, employers, business contact details, public profiles, company facts, citations, and source-confidence information. Contact details must be explicitly published in referenced public sources. We do not infer email addresses or rank people by sales suitability. Research does not verify deliverability or establish consent to contact a person.

X-Motion does not connect mailboxes, prepare outbound message drafts, send outreach emails or messages, or run outbound message sequences. Opportunity workspaces organize research, demos, videos, and hubs; they do not deliver sales messages.

• Provider processing: you authorize processing of relevant queries, source pages, research instructions, and results by our AI, search, and infrastructure providers to fulfill your request, as described in our Privacy Policy.
• Internal research use: use Lead Data only for lawful, authorized internal business research. Exports and connected CRM records remain subject to the same restrictions.
• No sale or redistribution: do not sell, resell, sublicense, publish, or redistribute Lead Data as a standalone dataset, disclose it to a data broker, or use it to build a competing data product or train an AI model.
• Privacy and consent: establish a lawful basis, provide required notices, obtain necessary consent, and honor objections and deletion requests. Public availability is not consent to marketing. Do not use X-Motion or its research output for unsolicited mass marketing or other unlawful communications.
• Prohibited uses: do not use research to harass, stalk, defraud, surveil, impersonate, discriminate against, or harm anyone, infer sensitive characteristics, or target children. Do not use it for eligibility decisions about credit, employment, housing, insurance, or benefits; it is not a consumer report.
• Verification: sources, AI results, contact details, and source-confidence assessments may be inaccurate, duplicated, incomplete, or outdated. Independently verify sources and your authority before relying on, exporting, or otherwise using research output.
• No guaranteed result: keep authorized copies of important data. Research coverage, availability, and accuracy are not guaranteed. Credits, rate limits, provider policies, and service availability can limit or delay requests.

X-Motion does not sell personal information, Customer Content, or Lead Data. These Terms do not transfer ownership of third-party information or grant rights beyond those permitted by its source and applicable law.

10. Public demos, embeds, and viewer data

• If you publish a demo or hub publicly, anyone with the link or access through an embed may view it unless you configure access controls.
• If you enable anonymous access, the demo, hub, and related published media are public. Viewers may be able to access them without signing in, entering a password, matching an allowed domain, or passing another restriction unless you separately configure and maintain those controls.
• You are responsible for access settings, passwords, allowed email domains, expiration settings, lead forms, consent text, branding, outbound links, and websites where demos or hubs are embedded.
• You must not enable anonymous access or public embeds for content that contains confidential information, trade secrets, regulated data, personal information, third-party content, or other material that you do not have the right to disclose publicly.
• To the maximum extent permitted by law, x-motion.io is not responsible for access, disclosure, copying, downloading, recording, scraping, indexing, sharing, redistribution, or downstream use of Customer Content that results from your public sharing settings, anonymous access settings, embeds, public links, public storage or CDN configuration, or other publishing choices.
• You must provide legally sufficient notices and obtain required consents before collecting viewer analytics, lead information, account reveal data, or other personal information through demos or hubs.
• You must not use x-motion.io to capture, infer, disclose, or export viewer data in a way that violates privacy, marketing, employment, surveillance, telecom, anti-spam, or data protection laws.

11. Chrome extension

x-motion.io Recorder is provided to let authorized users record their own product workflows or other permitted browser activity. You may record only content you have the right to record and use. You must not use the extension to capture passwords, payment data, health information, government identifiers, confidential third-party data, private communications, regulated information, or other sensitive content unless you have all required legal rights, notices, and consents.

12. Artificial intelligence, agents, generated media, and outputs

Some x-motion.io features use probabilistic artificial intelligence and machine-learning systems. These features include chat and video agents, translations, public web research, generated text, video compositions, speech, audio, music, and tool-assisted actions (collectively, "AI Features"). AI Features generate predictions rather than verified facts. Unless we expressly state otherwise, AI output is not independently reviewed by x-motion.io or a human expert.

• Prohibited synthetic media: do not use X-Motion to create face swaps, deepfake images or videos, voice impersonations, or generated human avatars. Consent or an AI disclosure does not make these uses permitted. Product videos may use your authorized recordings, uploaded assets, text, diagrams, and animations.
• No guaranteed accuracy: AI Features may hallucinate or misstate facts, quotations, citations, links, identities, contact details, research, translations, legal or product claims, calculations, code, or instructions. Outputs may also be incomplete, biased, offensive, insecure, infringing, corrupted, unavailable, or otherwise unexpected.
• Your review and acceptance of responsibility: you are solely responsible for reviewing, editing, testing, fact-checking, source-checking, rights-clearing, and validating every output before you approve, publish, embed, export, distribute, send, or rely on it. Your approval, confirmation, publication, export, use, or distribution of an output means that you accept responsibility for that output and its reasonably foreseeable consequences. Product safeguards, previews, or approval steps assist your review but do not replace your judgment or transfer responsibility to x-motion.io.
• Agent actions and connected services: depending on the feature and your instructions or settings, an AI agent may read Customer Content, call tools, modify projects or workspace content, generate or render media, consume credits, research public sources, prepare opportunity content, create or export records, or transmit information to connected services. Some actions may occur automatically within the request, settings, permissions, or plan you approved. Before authorizing an action, you must review its scope, data, recipients, destinations, costs, and foreseeable effects. You remain responsible for actions taken through your account, including delegated actions that you requested or approved.
• No professional advice or high-impact decisions: AI Features are not legal, medical, financial, employment, safety, security, or other professional advice. You must not use an AI output as the sole or decisive basis for a decision about a person's credit, employment, housing, education, insurance, healthcare, legal rights, access to essential services, law-enforcement treatment, or another similarly significant matter. Obtain qualified advice and meaningful human review where appropriate or legally required.
• Inputs, confidentiality, and permissions: you must not submit content to an AI or media provider through x-motion.io unless you have the right and authority to do so and the processing complies with applicable law, contractual duties, provider policies, and these Terms. Do not include passwords, authentication tokens, private keys, payment-card data, or other credentials. You are responsible for minimizing or redacting personal, confidential, sensitive, biometric, or regulated information and for obtaining all required notices, consents, permissions, and legal bases before submission.
• Rights in outputs: as between you and x-motion.io, and to the extent permitted by law, you retain your rights in generated outputs under Section 8. We do not guarantee that an output is copyrightable, registrable, exclusive, unique, non-infringing, or available for commercial use in every jurisdiction. Other users may receive similar or identical outputs. You must independently confirm third-party copyright, trademark, publicity, privacy, voice, likeness, license, and other rights before use.
• AI and synthetic-media disclosure: you must clearly disclose that content was generated or materially manipulated by AI whenever required by law, platform policy, contract, or the context needed to avoid deception. This includes applicable disclosures for AI-assisted product videos, narration, music, and text published about matters of public interest. You must not falsely present AI-generated or manipulated content as an authentic recording, statement, endorsement, event, or work of a real person, and you must not remove required provenance data, labels, watermarks, or safety disclosures.
• Model processing and training: x-motion.io does not intentionally use Customer Content to train its own foundation models. Inputs and outputs may nevertheless be stored by x-motion.io as described in our Privacy Policy and may be transmitted to, logged, retained, reviewed, or otherwise processed by third-party providers under their agreements, configurations, safety processes, and legal obligations. Do not assume that an AI submission is confidential merely because it was made through an authenticated account.
• Anthropic: Claude may process chat messages, prompts, project context, uploaded images or PDFs, file excerpts, tool results, and assistant outputs when you use x-motion.io agents, research, or translation features. Anthropic's applicable Commercial Terms, Usage Policy, supported-region rules, and service-specific terms limit permitted use. You must not use an AI Feature in a way that would cause x-motion.io to violate those requirements.
• ElevenLabs: ElevenLabs may process scripts, text, selected voice IDs, voice settings, audio inputs, music prompts, and generated audio when you use voice, music, or speech-related features. Its Terms of Service, Service-Specific Terms, and Prohibited Use Policy limit permitted use. Narration uses the available provider premade voices. X-Motion does not provide voice cloning or voice impersonation. Do not use narration to falsely attribute speech to a real person.
• Rendering: Remotion and related AWS rendering infrastructure may process project files, authored code, referenced assets, render settings, temporary bundles, and output files. You must not include malicious code, hidden trackers, credential exfiltration, destructive logic, or network activity intended to attack x-motion.io, providers, or third parties.
• We may meter, throttle, block, or charge for AI, rendering, voice, image, video, export, and other usage-heavy features to protect service reliability and manage provider costs.

13. Integrations and third-party services

x-motion.io may connect to services such as Clerk, Cloudflare, Neon, Sentry, Anthropic, ElevenLabs, AWS, Upstash, Clearbit, Salesforce, HubSpot, Slack, Microsoft Teams, Paddle as merchant of record, browser stores, and other infrastructure or integration providers. Third-party services are not controlled by x-motion.io, and their own terms, privacy policies, permissions, pricing, uptime, security, and data practices apply.

By connecting an integration, you authorize x-motion.io to access, store, use, transmit, and receive information through that integration as needed to provide the connected feature. You are responsible for having permission from your organization and the third-party service to connect and use that integration.

• Salesforce: the connected features can read, import, create, update, or synchronize authorized Lead, Contact, Account, Opportunity, Campaign, and engagement data.
• HubSpot: the connected features can import, export, create, update, or synchronize authorized contacts, companies, deals, forms, meetings, app cards, personalized share links, workflow actions, webhooks, and demo or hub engagement data.
• Slack: installed and configured connections can deliver selected demo, hub, CTA, form, lead, and engagement alerts to authorized channels.
• Microsoft Teams: installed and paired connections can receive supported bot commands and deliver selected engagement alerts to authorized channels. Content delivered to Slack or Microsoft Teams becomes subject to that workspace's access, export, and retention settings.
• You are responsible for reviewing permissions, scopes, destination records, recipients, channels, mappings, and automation before enabling a connection. Disconnecting does not delete information already written to the third-party service.

Third-party providers may suspend, rate-limit, moderate, reject, remove, retain, audit, or disclose content or account information under their own terms, safety policies, legal obligations, abuse prevention programs, or infrastructure limits. x-motion.io is not responsible for provider decisions, provider outages, provider policy changes, model changes, pricing changes, data retention rules, moderation outcomes, or discontinued third-party services.

14. Acceptable use

You must not, and must not allow others to:

• violate law, regulations, sanctions, export controls, third-party rights, privacy rights, publicity rights, intellectual-property rights, or platform policies;
• record, upload, publish, embed, or distribute unlawful, deceptive, defamatory, harassing, abusive, hateful, explicit, exploitative, invasive, or otherwise harmful content;
• collect, process, or disclose personal information without all required notices, consents, permissions, and legal bases;
• upload, record, generate, synthesize, or distribute a person's face, voice, likeness, biometric identifier, private communications, confidential workplace data, customer data, or regulated information without all required authority, notices, and consents;
• use x-motion.io for spam, phishing, malware, credential theft, unauthorized tracking, surveillance, scraping, indiscriminate lead harvesting, or deceptive sales or marketing practices;
• sell, resell, sublicense, redistribute, publish, broker, or commercialize Lead Data, or transfer it outside your organization except to your authorized CRM or service provider solely for the permitted internal purpose;
• probe, scan, stress test, load test, penetration test, bypass, circumvent, or interfere with x-motion.io security, authentication, rate limits, access controls, infrastructure, or provider systems without our prior written authorization;
• reverse engineer, decompile, copy, frame, resell, sublicense, benchmark, scrape, or build a competing service using x-motion.io, except to the extent law prohibits this restriction;
• use bots, scripts, or automation that harms reliability, inflates analytics, abuses credits, sends excessive requests, or imposes unreasonable load;
• upload viruses, malware, exploit code, destructive files, hidden trackers, or content designed to compromise systems;
• submit prompts, assets, code, or requests that are intended to bypass provider safety systems, violate provider terms, train or improve a competing foundation model in breach of provider terms, or reverse engineer third-party models or services;
• use AI Features to impersonate a person, conceal the artificial origin of content where disclosure is required, create deceptive endorsements or evidence, facilitate fraud or manipulation, or make prohibited high-impact automated decisions about individuals;
• remove attribution, copyright, trademark, security, or ownership notices unless authorized;
• misrepresent affiliation with x-motion.io or use x-motion.io marks without permission.

15. Security disclosure

We appreciate responsible security reports. If you believe you found a vulnerability, email [email protected]. Do not access, modify, delete, exfiltrate, or disclose data that is not yours; do not degrade the service; and do not test beyond what is necessary to confirm and report the issue. Unauthorized security testing may result in suspension, legal action, and indemnity obligations.

16. x-motion.io intellectual property

x-motion.io, the x-motion.io name, logos, software, designs, interfaces, workflows, documentation, templates, components, algorithms, models, prompts supplied by x-motion.io, examples, and service content are owned by x-motion.io or its licensors and are protected by intellectual-property laws. Except for the limited right to use x-motion.io under these Terms, we do not grant you any ownership or license to x-motion.io intellectual property.

17. Feedback

If you send ideas, suggestions, bug reports, comments, or other feedback, you grant x-motion.io a perpetual, irrevocable, worldwide, royalty-free, transferable, sublicensable right to use, modify, commercialize, and incorporate that feedback without restriction or compensation. Do not send feedback you consider confidential or proprietary.

18. Confidentiality

If you receive non-public x-motion.io information, including private beta features, security information, roadmap details, credentials, pricing not publicly posted, or technical information marked or reasonably understood as confidential, you must protect it and use it only for the purpose for which it was disclosed.

19. Privacy

Our Privacy Policy explains how we collect, use, share, and protect information. By using x-motion.io, you agree that we may process information as described in the Privacy Policy. If you are a customer collecting viewer or lead data through x-motion.io, you are responsible for your own privacy notices, consents, data-processing obligations, and compliance with applicable privacy laws.

20. Termination

• You may stop using x-motion.io at any time. Account deletion, workspace deletion, subscription cancellation, and data export options may be available in the product or by contacting support.
• We may suspend, restrict, or terminate access to x-motion.io, demos, hubs, links, exports, integrations, or content at any time if we believe you violated these Terms, created risk, failed to pay, caused legal exposure, abused the service, or used x-motion.io in a way that could harm us, users, viewers, providers, or third parties.
• Termination does not relieve you of unpaid fees or obligations that by their nature should survive, including ownership, confidentiality, payment, refund, fulfillment, license, disclaimer, limitation of liability, indemnity, dispute, and compliance provisions.

21. Disclaimers

x-motion.io is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, availability, security, uninterrupted operation, and error-free performance. We do not warrant that generated outputs, Lead Data, third-party data, enrichment results, contact details, source-confidence assessments, analytics, account reveal, recordings, exports, integrations, or recommendations will be accurate, complete, current, available, lawful, delivered, or suitable for your intended use. We do not warrant that an AI Feature will understand or follow your instructions, identify every error, preserve every fact or source, avoid bias or harmful content, produce secure code, obtain third-party rights, or complete an agent or tool action as intended. We do not provide legal, medical, financial, security, compliance, or professional advice. We also do not warrant that third-party providers, AI models, media generators, rendering infrastructure, browser stores, connected integrations, or public CDN/storage paths will remain available, unchanged, error-free, or compliant with your requirements. We do not warrant that payment processors, billing providers, tax-support tools, banks, card networks, checkout flows, subscription-management flows, or refund rails will remain available, error-free, compliant with your requirements, or compatible with every payment method, region, currency, tax rule, or authentication requirement. We do not warrant that content you choose to make public, publish, embed, or expose through anonymous access will remain private, unindexed, unshared, unrecorded, or unavailable to unintended viewers.

22. Limitation of liability

To the maximum extent permitted by law, x-motion.io and its owners, officers, employees, contractors, affiliates, providers, and agents will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages; lost profits; lost revenue; lost business; lost goodwill; data loss; security incidents; public disclosure caused by your settings; provider suspension; moderation decisions; generated output or Lead Data errors; hallucinations; fabricated citations or sources; insecure generated code; failure to review or disclose AI-created content; agent interpretation or delegated tool actions; invalid contact data; unlawful use of research; unauthorized Customer Content; service interruption; payment processor errors; checkout failures; tax calculation issues; refund delays; chargebacks; failed bank processing; disputed payments; or cost of substitute services, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total liability for any claim related to x-motion.io or these Terms will not exceed the greater of the amount you paid to x-motion.io for the service giving rise to the claim during the three months before the event giving rise to liability or one hundred U.S. dollars (US $100). Some laws do not allow certain limits, so those limits apply only to the extent permitted.

23. Indemnity

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless x-motion.io and its owners, officers, employees, contractors, affiliates, providers, and agents from and against claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from or related to your Customer Content, your use of x-motion.io, your demos or hubs, your public access, anonymous access, embed, share-link, storage, or CDN settings, your integrations, your viewer or lead data practices, your prompts, uploaded assets, generated outputs, reliance on AI Features, AI or synthetic-media disclosures, agent instructions or approvals, delegated tool actions, voice, likeness, biometric, or media rights practices, your project content, your billing instructions, tax representations, payment disputes, chargebacks, your third-party provider account or policy violations, your breach of these Terms, your Lead Data collection, enrichment, import, export, sale, redistribution, CRM use, unauthorized communications, or regulated decision; your Salesforce, HubSpot, Slack, or Microsoft Teams activity; your violation of law; or your violation of third-party rights.

24. Governing law and disputes

Unless a separate written agreement says otherwise, these Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Courts located in San Francisco County, California, will have exclusive jurisdiction and venue for disputes arising from or related to these Terms or x-motion.io, except where applicable law requires a different forum.

To the maximum extent permitted by law, each party waives any right to a jury trial and agrees that disputes must be brought only in that party's individual capacity, not as a plaintiff or class member in any class, collective, consolidated, private attorney general, or representative action.

25. Changes to these Terms

We may update these Terms from time to time. The updated version will be indicated by the "Last updated" date above. If changes are material, we may provide notice through the service, by email, or another reasonable method. Continued use of x-motion.io after an update means you accept the updated Terms.

26. General terms

• These Terms, together with the Privacy Policy and any separate written agreement or order form, are the entire agreement between you and x-motion.io for the service.
• If a provision is unenforceable, it will be limited or removed to the minimum extent necessary, and the rest will remain in effect.
• Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent. We may assign them as part of a merger, acquisition, reorganization, financing, asset sale, or by operation of law.
• Headings are for convenience only and do not affect interpretation.

27. Contact

Terms, support, and privacy questions: [email protected].