Support
Need a hand with x-motion.io or the x-motion.io Recorder extension? We are here to help.
Contact us
Email us and we will get back to you, usually within one business day.
[email protected]Billing and refund support
Paddle.com is the merchant of record for all X-Motion orders. For receipts, invoices, payment methods, cancellations, and refund requests you can contact Paddle's buyer support directly at paddle.net or [email protected], or email us at [email protected] with your billing email, workspace name, purchase date, and invoice number. Our Refund and Cancellation Policy explains renewals, cancellation timing, credit-pack refunds, and statutory withdrawal rights.
Frequently asked questions
Can I upload audio to clone someone's voice?
No. X-Motion does not provide voice cloning or train a voice from uploaded audio. AI narration generates new speech from text using available premade provider voices. A recording cannot be used as a voice sample to make a person say new words.
Can I use an existing audio recording as a voiceover?
Yes, if you own the recording or have all required rights and permissions. You can use the existing recording as an audio track or manual voiceover. Uploading audio does not create an AI voice or enable speech synthesis in that speaker's voice. Our Terms prohibit voice impersonation, face swaps, deepfakes, and generated human avatars.
Does X-Motion send emails or automate outreach?
X-Motion does not connect mailboxes, prepare outbound sales message drafts, send outreach emails or messages, or run outbound message sequences. Share links and exports are for you to use yourself. Account verification and billing notices may still be sent by our authentication and payment providers.
What does Find Leads do?
Find Leads helps you research people and companies through public web search, review source references, and organize findings in workspace tables. Research records published professional facts and source confidence. Contact details require public source references; X-Motion does not infer email addresses or rank people by sales suitability. Saving or exporting a record does not contact anyone.
How do I connect the x-motion.io Recorder extension?
Install the extension, click its icon, and sign in to your x-motion.io account. Once connected, open a demo session and press Start recording.
Which sites can I record?
Any site you can open in a tab, including apps that block iframes. The extension only records the tab you explicitly choose after pressing Start recording.
The recording has no clicks or notes in the exported video.
Make sure you clicked around while recording and added notes in the editor. Click markers and note bubbles are rendered into the exported video and GIF.
How do I disconnect or revoke access?
Open the extension popup and choose Sign out, or revoke the pairing from the x-motion.io web app. This invalidates the stored token.
How do billing, cancellation, and refunds work?
Plans and AI credit packs are chosen in the product on the Plan & billing page. Paddle is our merchant of record and handles checkout, payment, tax, receipts, and refunds. Cancel any time from Plan & billing or the Paddle customer portal: an active plan runs to the end of the paid period and is not renewed. Refund requests go to Paddle at paddle.net or to our support email and are reviewed under the Refund and Cancellation Policy, including statutory withdrawal rights.
Why does my card statement show Paddle?
Paddle.com is the merchant of record for all our orders, so charges appear under Paddle's name (usually PADDLE.NET followed by a short product reference) rather than X-Motion. The receipt Paddle emails you lists the X-Motion plan or credit pack you bought.
Where are my invoices, and how do I update my payment method?
Paddle emails a receipt and invoice after every payment. Open the Paddle customer portal from Plan & billing to download invoices, change your card, or cancel. The portal verifies your billing email before showing anything.
How do purchased AI credits work?
The subscription payer of a workspace on an active paid plan can buy a one-time pack of 5,000, 10,000, or 15,000 credits. Credits are added after payment verification, monthly plan credits are used first, purchased credits never expire, and nothing renews automatically. Purchased credits need an active paid plan to be used, and once paid access has ended the unused balance can be refunded on request through Paddle.
Do you ship physical products?
No. x-motion.io is a digital software service, so purchased access is delivered through your account, workspace entitlements, seats, credits, storage, exports, publishing limits, and integrations as soon as the payment is verified.